Refund Policy:
At MoonLite Jewelry, your satisfaction is our top priority. We take pride in the quality of our craftsmanship and strive to ensure that every piece you receive meets the highest standards of design and finish. However, if you face any issue with your order, we’re here to help. Please review our refund and exchange guidelines below:

Eligibility for Refund or Exchange:
Products are eligible for exchange if they meet the following criteria.

• You may request a refund or exchange within 3 days of receiving your order.
• The product must be unused, unworn, and in its original packaging with all tags intact. 
• Items damaged due to customer mishandling or normal wear and tear are not eligible for refund or exchange.

How to Request a Refund or Exchange:
To initiate a return or exchange, please contact our Customer Support Team through:
WhatsApp: +923204155220
Email: Support@moonlitejewelry.com
Please include your order number, a brief reason for return, and clear product photos.

Refund Process:
Products are eligible for refund if they meet the following criteria.

• You may request a refund or exchange within 3 days of receiving your order.
• The product must be unused, unworn, and in its original packaging with all tags intact.
• Items damaged due to customer mishandling or normal wear and tear are not eligible for refund or exchange.

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We’ll ensure a prompt replacement or solution at no extra cost.

Need Help?
Our team is always ready to assist you. For any queries or concerns regarding refunds or exchanges, reach out anytime at:
Support@moonlitejewelry.com
WhatsApp: +92 3204155220